TrackLife is a team hub for track and field clubs. Coaches use it to keep a roster, record practice and meet results, track each athlete's progress, and share schedules, photos, video, and announcements with the athletes and parents on their team.
Email is how we handle every support request. We reply within 1 to 2 business days. It helps if you include your club or team name, the email address on your account, and what you were trying to do.
TrackLife is not a self-signup app. Accounts are created by the club or team you belong to, so contact your coach or your club administrator and ask them to add you to the roster. They send you an invitation email with a link to set your password. If you are a parent, ask to be linked to your athlete so their results and messages appear in your account.
If you are a coach or club director and want TrackLife for your club, email support@tracklife.run.
Every club gets its own address in the form <club>.tracklife.run, for example seasidespartans.tracklife.run. Each club's roster, results, photos, and messages live only at that club's address, which is how one club's data stays separate from another's. Your invitation email points at your club's address. Sign in to the app with the same address your club gave you.
Use the Forgot your password? link on your club's sign-in page, in the app or in a browser. Enter the email address on your account and we email you a one-time reset link. The link is single use, and it takes you straight into your club after you choose a new password. For your privacy, the page shows the same confirmation whether or not the address is registered, so if nothing arrives, check your spam folder and confirm with your coach which address is on your account.
Once you are signed in, open the Help section from the menu. It has step by step articles for every part of TrackLife, written for your role, covering results and progress charts, the schedule, My Locker, messages, team photos and video, documents, and account settings. Help is available in English and Spanish, and you can switch languages from the account menu or the sign-in screen.
| Question | Answer |
|---|---|
| My marks or meet results are missing or wrong. | Results are entered by your coaching staff, not pulled in automatically, so ask your coach to add or correct the mark. Coaches can fix any result from the Front Office. |
| I am a parent and cannot see my child. | A parent account has to be linked to an athlete on the roster. Ask your coach or club administrator to link you, then sign out and back in. |
| I signed in but a section is missing. | What you see depends on your role (owner, coach, athlete, or parent). Staff tools such as the Front Office and Coach's Corner are not shown to athletes and parents. This is working as intended. |
| Sign in with Apple or Google is not recognising me. | Your TrackLife account is identified by its email address. If you signed in with Apple and chose Hide My Email, Apple gives us a different, private address, so it does not match the address your club has on your roster. Sign in with the address on your account, or email us and we will merge it. |
| The app is not loading or a page is stuck. | Close and reopen the app, and check that you are online. If it continues, email us with your club name, your device (for example iPhone 15, iOS 18), and roughly when it happened. |
TrackLife holds data about youth athletes, so we treat it carefully. The full detail is in our Privacy Policy and Terms of Service.
Email support@tracklife.run and a person will read it. We reply within 1 to 2 business days.